Terms of Service

Terms of Service (extended version)

This document details the terms and conditions governing the services and content you will find on wetopi.com. Any user who registers by creating an account at https://app.wetopi.com/signup will be accepting the terms and clauses set forth below.

Terms (reduced version)

These terms govern all content and services you will find on wetopi.com

The parties

Your agreement is with Inte, implantación de nuevas técnicas empresariales, S.L. CIF B61386777, registered with the Barcelona Mercantile Registry, volume 29858, folio 0073, sheet 163237 entry 1, with registered office at C/Granollers 51 – 08173 Sant Cugat del Valles, Barcelona – Spain, rated by Dun&Bradstreet with D-U-N-S Number: 564329605 (hereinafter, “Inte”, “Wetopi” or “we”).

For any inquiries or proposals, contact us via email at help@wetopi.com or by phone at +34 93 675 66 63.

The parties

Your agreement is with Wetopi, a brand of Inte S.L. with CIF B61386777

You can reach us at help@wetopi.com or
Tel. +34 93 675 66 63.

Please read this agreement carefully before registering. By registering and creating an account at https://app.wetopi.com/signup, you agree to be bound by the terms and conditions of this agreement. If you do not agree to all of the terms and conditions of this agreement, you may not access the website or use any of the services. If, after registering, you change your mind at any time, you may delete your account and immediately cease using the service. If these terms and conditions are deemed an offer from Wetopi, acceptance is expressly limited to these terms.

If you use Wetopi, you must accept these terms. If you change your mind, you can delete your account yourself.

The website is not directed to children under 13 years old, and the website’s services are only offered to users over 13. You should not register to use the website if you are under 13. Anyone who registers as a user or provides personal information to the website represents that they are over 13 years old.

Wetopi is for users over 13 years old.

Your site and your wetopi.com account

If you create a website using Wetopi servers, you are responsible for maintaining the security of your account and your website; you are fully responsible for all activities that occur under that account and any other actions related to the website. You must not describe or assign keywords to your website in a manner that is illegal, misleading, or intended to exploit the name or reputation of others; Wetopi may change or remove any description or keyword it deems inappropriate, illegal, or otherwise liable to Wetopi. You must immediately notify Wetopi of any unauthorized use of your website or account, or any other security breach. Wetopi will not be responsible for any of your actions or omissions, including any damages arising from them.

Your site and your account

You are responsible for what you do with your website. If something compromises Wetopi, you give us permission to intervene.

Responsibilities for content on your servers

Wetopi has not reviewed, and cannot review, all the material, including software, published on your websites; therefore, it cannot be responsible for the content, use, or effects of such material. In managing the servers that host your website, Wetopi does not endorse or imply endorsement of any material published or that it considers such material appropriate, useful, or non-harmful. It is your responsibility to take precautions to protect yourself and your website from any harmful or malicious content. Wetopi disclaims any liability for damages resulting from visitors to your websites or downloads of content from them.

Without limiting these representations or warranties, Wetopi has the right (but not the obligation) to (i) refuse or remove any content it reasonably believes violates Wetopi’s policies or is harmful or objectionable, or (ii) terminate or deny access to the website for any person or entity for any reason at Wetopi’s sole discretion. Wetopi will not be obligated to refund any amounts previously paid.

Responsibilities for server content

We are not responsible for the content you publish or for visitor actions.

If any policy is violated, we may remove the content.

“Hacking-Free” Guarantee

With the “Hacking-Free” guarantee, at Wetopi we commit to resolving any security issue free of charge and immediately.

To qualify for this guarantee:
1. The server must be “Medium” size or larger.
2. Take necessary precautions to protect yourself and your website from any harmful or malicious content. For example, you must keep Extensions, Themes, and WordPress Core up to date with security patches.
3. Users with pending updates for extensions, themes, or WordPress Core files that include a reported security patch, who do not update their site within one week of patch release, will automatically forfeit their “Hacking-Free” guarantee.

“Hacking-Free” Guarantee

We fix any security issue if:
1. The server is “Medium” or larger.
2. You take precautions and update when security patches are available.
3. If you don’t update, you may lose the guarantee.

Content published on other websites

We have not reviewed and cannot review all material, including software, made available through websites and web pages that link to wetopi.com (or are linked by wetopi.com). Wetopi has no control over websites and web pages not owned by Wetopi and is not responsible for their content or use. By linking to a site or page not maintained by wetopi.com, Wetopi does not imply endorsement of that site or page. It is your responsibility to take precautions to protect yourself and your computer systems against viruses, worms, trojans, or other harmful or malicious content. Wetopi disclaims any liability for any damages resulting from your use of websites and pages that are not Wetopi-owned.

Content from other websites

We are not responsible for content on websites not managed by Wetopi.

Payments

Paid services provided by Wetopi will be governed by the rates established in the management area: Wetopi panel https://app.wetopi.com/, which you can access after registering.

From the Wetopi panel you can subscribe to or cancel all your paid services.

Any on-demand service or intervention not included in the hosting service fee must be prepaid as a fund provision. These payments will be made by purchasing the time slot required for each case.

Wetopi reserves the right to request any justified shortage of the initial fund provision after the intervention is completed, if necessary.

Wetopi commits to refund any unused portion of the fund provision after the requested tasks are completed if the provision is not fully consumed.

Every Wetopi account has a wallet. The Wetopi wallet records all credits: payments, refunds, referral credits, and all debits: Pay-As-You-Go usage and subscriptions.

The Wetopi wallet balance is updated daily.

Subscription-based services will be charged automatically at the end of their cycle. If the subscription payment fails for 3 consecutive days, the service will switch to Pay-As-You-Go mode.

You can change a subscription at any time to resize a service. When changing a subscription, Wetopi shifts the renewal date to avoid processing any payment or refund.

You can cancel a subscription at any time. When canceling a subscription, the service will switch to Pay-As-You-Go mode, and any remaining balance will be credited to your Wetopi wallet.

Pay-As-You-Go services are billed by the hour and paid daily using the Wetopi wallet balance.

By default, Wetopi replenishes a negative wallet balance. If a Pay-As-You-Go charge causes a negative balance, Wetopi will charge your default payment method to restore your wallet balance.

What happens when your wallet balance is negative:

1. Notification period – days 0 to 4 – everything will continue functioning. You will receive an email each day.
2. Service pause period – days 5 to 7 – your site servers will be stopped.
3. Backup period – days 8 to 89 – servers will be deleted, but backups will be retained.
4. Termination – day 90 – affected websites and their backups will be permanently deleted.

Payments

Every Wetopi account has a wallet used to pay for services.

Rates can be viewed in the Wetopi panel. Subscriptions are charged at the end of each cycle; if payment fails for three days, they switch to Pay-As-You-Go mode.

Extra interventions require upfront fund provision.

The wallet records daily balances; negative balances trigger warnings, suspension, and eventual deletion after 90 days.

Taxes

The rates shown on wetopi.com do not include taxes.

If you purchase services from Spain, a 21% VAT will be added to the rates.

Wetopi will not add VAT if you are located in an EU country other than Spain and have a valid VAT ID.

If you are a Wetopi user outside the European Union, no VAT will apply.

Taxes

Rates do not include taxes.

A 21% VAT applies unless you have a valid VAT ID or are outside the EU.

Copyright Infringement and DMCA Policy

Just as Wetopi requests that its own intellectual property rights be respected, it also respects the intellectual property rights of others. If you believe that material located on wetopi.com or linked by wetopi.com infringes your copyright, we encourage you to notify us according to Wetopi’s policy regarding the Digital Millennium Copyright Act (“DMCA”). Wetopi will respond to all such notifications and if appropriate or necessary, will remove the infringing material or disable all links to it. Wetopi will terminate access to the website for any user determined to be a repeat infringer of Wetopi’s or others’ intellectual property rights. In the event of such termination, Wetopi will not be required to refund any amounts previously paid.

Copyright Infringement and DMCA

If any of our content infringes copyright, as per DMCA, we will remove it!

Intellectual Property

This agreement does not transfer any intellectual property rights between Wetopi and the user (you) nor from any third party; thus, all rights, titles, and interests in such intellectual property remain exclusively with Wetopi. Wetopi, wetopi.com, the wetopi.com logo, and all other trademarks, service marks, graphics, and logos used on wetopi.com are trademarks or registered trademarks of Wetopi or its licensors. Other trademarks, service marks, graphics, and logos used in connection with the website may be trademarks of third parties. Your use of the website does not grant you any right or license to reproduce or otherwise use any Wetopi or third-party trademarks.

Intellectual Property

Being a user does not grant you permission to use the trademarks displayed on Wetopi.

Changes

We are constantly updating our services, which means that occasionally we need to modify the legal terms that govern the services we offer. If we make material changes, we will notify you via a post on one of our websites, by email, or by another form of communication before the changes take effect. That notice will specify a reasonable period before the new terms become effective. If you do not agree with the changes, you must stop using wetopi.com before the end of that period. If you continue to use wetopi.com, you will be subject to the new terms. However, any disputes arising before the changes take effect will be governed by the terms (including mandatory individual arbitration) in force at that time.

Changes

If we update the terms, we will let you know.

Cancellation

Wetopi may cancel your account with immediate effect, terminating these Terms of Service, if as a registered user you fail to comply with any of your obligations set forth in these Terms of Service.

If as a registered user you change your mind at any time, you may stop using the service or even delete your account and data. All provisions of this agreement that, by their nature, should continue after cancellation will remain in force, including, but not limited to, ownership provisions, warranty disclaimers, indemnifications, and liability limitations.

Cancellation

Both you and we have the right to cancel this access agreement at any time.

Disclaimer of Warranties

The website and its services are provided “as is.” Wetopi, along with its providers and licensors, hereby disclaims all warranties of any kind, whether expressed or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. Neither Wetopi nor its providers or licensors guarantees that the website will be error-free or that access will be uninterrupted. To set measurable limits and provide compensation for errors, Wetopi includes a Service Level Agreement (SLA) as part of this contract.

Disclaimer of Warranties

We aren’t perfect—errors can happen, so we provide an SLA with its compensation.

Limitation of Liability

Under no circumstances will Wetopi or its providers or licensors be liable for the following in connection with this agreement under any contract, negligence, strict liability, or other legal or equitable theory: (i) any special, incidental, or consequential damages; (ii) the cost of obtaining substitute goods or services; (iii) interruption of use or loss or corruption of data; or (iv) any amount exceeding the fees you have paid to Wetopi under this agreement during the twelve (12) months preceding the cause of action. Wetopi will not be liable for failures or delays due to matters beyond its reasonable control. The foregoing does not apply to the extent prohibited by applicable law.

Limitation of Liability

If something goes wrong, we can only refund up to the contributions from your last 12 months.

General Representations and Warranties

You represent and warrant that (i) your use of the website will be governed strictly by Wetopi’s Privacy Policy, this agreement, and all applicable laws and regulations (including, without limitation, local content and online conduct laws in your country, state, city, or other government entity, as well as all laws relating to the export of technical data from the country in which you reside) and (ii) your use of the website will not infringe or misappropriate any third party’s intellectual property rights.

General Representations and Warranties

You guarantee you will act in compliance with your country’s and our laws.

Indemnification

You agree to indemnify and hold harmless Wetopi, its contractors, and licensors, as well as its officers, directors, employees, and agents, from any claim or expense, including reasonable attorneys’ fees, arising from your use of the website, including but not limited to your breach of this agreement.

Indemnification

You agree to indemnify if faced with any claim for breach of this agreement.

Inclusions

These Terms of Service, together with our Data Protection Policy https://wetopi.com/es/politica-proteccion-datos/, the Service Level Agreement (SLA) https://wetopi.com/es/acuerdo-nivel-de-servicio/ and the Usage Policy https://wetopi.com/es/politica-de-uso/ together constitute the entire Agreement between the parties.

Inclusions

These terms also include the Usage Conditions, SLA, and Data Protection Policy found on our website.

Translation

These Terms of Service were originally written in European Spanish. We may translate these terms into other languages. In the event of a conflict between a translated version and the Spanish version, the Spanish version shall prevail.

Translation

If there is any issue with the translation, please refer to the original Spanish version.

Miscellaneous

This agreement constitutes the entire agreement between Wetopi and the user (you) with respect to its subject matter and may only be modified by a written amendment signed by an authorized executive of Wetopi, or by the publication of a revised version by Wetopi. Except to the extent otherwise provided by applicable law, access to and use of the website under this agreement will be governed by the laws of the State of Barcelona – Spain, without regard to its conflict of law provisions; and the proper venue for any disputes arising under or related to this agreement will be the state or federal courts located in the city of Barcelona, Catalonia. Except for claims seeking injunctive or equitable relief and claims relating to intellectual property rights (which may be brought in any court of competent jurisdiction without posting bond), any dispute arising out of this agreement shall be resolved under the JAMS Comprehensive Arbitration Rules & Procedures by three arbitrators appointed in accordance with those rules. The arbitration will be conducted in Spanish in Barcelona, Catalonia, and any award may be entered in any court of competent jurisdiction. The prevailing party in any action to enforce this agreement shall be entitled to recover its costs and fees. If any portion of this agreement is held to be invalid or unenforceable, that portion shall be interpreted to give effect to the parties’ original intent, and the remaining provisions shall continue in full force and effect. No waiver by either party of any term or condition of this agreement, or any breach thereof, shall be deemed a waiver of such term or any subsequent breach of this agreement. You may assign the rights granted to you under this agreement to any party that agrees to be bound by its terms and conditions; Wetopi may assign its rights under this agreement without restriction. This agreement is binding upon and inures to the benefit of the parties, their successors, and permitted assigns.

Miscellaneous

This agreement is governed by the laws of the State of Barcelona – Spain, and arbitration will take place in Barcelona.

This agreement may be assigned to any party that accepts it.

Note

We have made these “Terms of Service” available under a Creative Commons ShareAlike license, meaning you may copy and reuse them for your own purposes, provided you replace references to us with those that represent you.

Note

Feel free to copy this text; it’s licensed under Creative Commons ShareAlike.