Refund Policy

30-day Money-Back Guarantee.

Last update: July 24, 2019

Extended version

If you cancel your Wetopi account during the first 30 days of service we will issue a full refund. This means you can try any Wetopi subscription plan risk-free for 30 days.
This money-back guarantee covers the cost of any paid wetopi service.

Refund Policy (reduced version)

You have a 30-day Money-Back Guarantee for all paid wetopi services.

30-day Money-Back guarantee exclusions

The guarantee is available to first-time customers. Returning customers are eligible for a partial refund of unused fees.
This guarantee is available to you during the first 30 days after paying for your first wetopi hosting service. You can upgrade or downgrade your hosting plan during this time and the guarantee will still be in effect. However, the guarantee period runs for 30 days from the date that you initially made a payment. The guarantee period does not start over each time you switch plans.
Special all one-time fees are non-refundable. Examples of one-time fees include paid migrations, a malware removal fee assessed when repairing a compromised site during a migration, or an infrastructure upgrade to handle a large-scale traffic site.

Exclusions

The guarantee is available to first-time customers. The guarantee runs for 30 days from the date of your first payment.

Refunds after 30 days

If you cancel your subscription after the first 30 days we’ll refund the unused portion of your plan’s subscription. This includes both monthly and annual plans.
When you cancel a subscription, the unused portion of your plan’s subscription money goes back to your wetopi wallet. This wetopi wallet money can be used to buy any wetopi service.

After 30-day

After first 30-day we refund the unused portion of your plan.

How to Request a Money-Back Refund

Wetopi always provides a single-click cancel button in every service plan.
When canceling a service, your money goes instantly back to your wetopi wallet.
If you want your money to be credited to your original payment method: Open a request from our wetopi support chat (from your wetopi panel) or writing us to help@wetopi.com

How to refund

All wetopi services have a one-click cancel button.
To get your money credited to your original payment method, chat with support or write to help@wetopi.com

Refund Policy – Money-Back Guarantee